• Aanoor Global Corporate Solutions Pvt Ltd.

ISO/IEC 20000

ISO/IEC 20000

ISO/IEC 20000 is an Information Technology Service Management (ITSM) the first worldwide international standard for IT service management. It was developed in 2005, by ISO/IEC JTC1 SC7 and revised in 2011. It is based on and intended to supersede the earlier BS 15000 that was developed by BSI Group. Formally: ISO/IEC 20000-1:2011 (‘part 1’) includes “the design, transition, delivery and improvement of services that fulfill service requirements and provide value for both the customer and the service provider

What is ISO/IEC 20000?

This part of ISO/IEC 20000 requires an integrated process approach when the service provider plans, establishes, implements, operates, monitors, review, maintains and improves a service management system (SMS). ISO/IEC 20000 is an international IT standard that allows companies to demonstrate excellence and prove best practice in IT management. The standard ensures companies can achieve evidence-based benchmarks to continuously improve their delivery of IT services. The adoption of ISO/IEC 20000 has grown quite rapidly in the international arena of IT service providers and it has become a competitive differentiator for delivery of IT services. ISO/IEC 20000 is aligned with and complementary to the process approach defined within ITIL from the Office of Government Commerce (OGC).

Benefits Of ITSM:

  • Provides assurance to interested party and clients for the management of IT services.
  • Provides a process for Information Technology Governance.
  • Helps align and integrate the IT Services with the overall business strategy.
  • Increase in overall organizational efficiency and operational performance.
  • Market differentiation due to positive influence on company prestige.
  • Increases vendor status of your organization.
  • Minimizes internal and external risks to service continuity
  • Brings your organization to compliance with legal, regulatory, and statutory requirements – attain ISO 20000 certification compliance.